MEDICOS Official Store
FREE SHIPPING TO WEST MALAYSIA FOR PURCHASE ABOVE RM150

Frequently Asked Questions

Email Support

Support Email

care@medicos.com.my

Phone Support

Support Phone

+603-3323 2698

Yes. You can switch colours by clicking on the button shown in the image below.

First-time purchase codes can only be use for regular price items and cannot be stacked with any other promotional items

Try refreshing your browser. If the issue persists, do drop us a message via the chat function at the bottom right of the screen. Kindly note that first time purchase discount codes are not applicable with any promo items. 

Yes, you can.  The first-time purchase code can be used one (1) time only and is not stackable with any other promo items.

The HydroCharge™ Surgical Face Mask represents our latest advancement in technology, materials, and engineering. Using hydro electret technology, HydroCharge™ embeds electrostatic charges onto our Sub Micron filter, enhancing its ability to trap harmful viruses, bacteria, and particles effectively. With a unique combination of high-performance materials and HydroCharge™ Sub Micron filter technology, we achieve a higher filtration efficiency (3x More Protection*) while maintaining optimal breathability and comfort (+50% Breathability*). The mask also features Ultra Soft Ear Loops for comfortable extended wear.

* Compared to normal mask

No. There isn't any different in size for the Hijab series. In fact it uses the same size specification as our Regular Fit with hijab headloop

HydroChargeTM Hijab Surgical Face Mask is now available in Coral Green, Minty Green, Cotton Pink, Buttermilk Yellow & Glacier Blue.

MEDICOS Guarantee: Should you receive a defective product, we will gladly refund or replace it for you, FREE of charge. 

This assurance is our commitment to maintaining the utmost standards of protection and quality for our customers. Kindly reach out to care@medicos.com.my, our dedicated Customer Care Team is ready to assist you.

 

*Terms and Conditions apply

*Relevant evidence may be requested to validate claims, ensuring continuous improvements to prevent similar defects in the future.

The HydroCharge™ Surgical Face Mask represents our latest advancement in technology, materials, and engineering. Using hydro electret technology, HydroCharge™ embeds electrostatic charges onto our Sub Micron filter, enhancing its ability to trap harmful viruses, bacteria, and particles effectively. With a unique combination of high-performance materials and HydroCharge™ Sub Micron filter technology, we achieve a higher filtration efficiency (3x More Protection*) while maintaining optimal breathability and comfort (+50% Breathability*). The mask also features Ultra Soft Ear Loops for comfortable extended wear.

* Compared to normal mask

HydroChargeTM Junior Surgical Face Mask is now available in Minty Green, Cotton Pink, Buttermilk Yellow & Glacier Blue.

MEDICOS Guarantee: Should you receive a defective product, we will gladly refund or replace it for you, FREE of charge. 

This assurance is our commitment to maintaining the utmost standards of protection and quality for our customers. Kindly reach out to care@medicos.com.my, our dedicated Customer Care Team is ready to assist you.

 

*Terms and Conditions apply

*Relevant evidence may be requested to validate claims, ensuring continuous improvements to prevent similar defects in the future.

The HydroCharge™ Surgical Face Mask represents our latest advancement in technology, materials, and engineering. Using hydro electret technology, HydroCharge™ embeds electrostatic charges onto our Sub Micron filter, enhancing its ability to trap harmful viruses, bacteria, and particles effectively. With a unique combination of high-performance materials and HydroCharge™ Sub Micron filter technology, we achieve a higher filtration efficiency (3x More Protection*) while maintaining optimal breathability and comfort (+50% Breathability*). The mask also features Ultra Soft Ear Loops for comfortable extended wear.

* Compared to normal mask

We recommend for those with smaller face size to try on our latest SLIM FIT specification that could provide a better fit according to your needs & preferences.

Place thumb on ear and stretch index finger to touch nose bridge. Match the length to the recommended suggestion below: 


HydroChargeTM Regular Fit Surgical Face Mask is now available in Onyx Black, Oxford Blue, Coral Green & Cotton Pink.

 

MEDICOS Guarantee: Should you receive a defective product, we will gladly refund or replace it for you, FREE of charge. 

This assurance is our commitment to maintaining the utmost standards of protection and quality for our customers. Kindly reach out to care@medicos.com.my, our dedicated Customer Care Team is ready to assist you.

 

*Terms and Conditions apply

*Relevant evidence may be requested to validate claims, ensuring continuous improvements to prevent similar defects in the future.

The HydroCharge™ Surgical Face Mask represents our latest advancement in technology, materials, and engineering. Using hydro electret technology, HydroCharge™ embeds electrostatic charges onto our Sub Micron filter, enhancing its ability to trap harmful viruses, bacteria, and particles effectively. With a unique combination of high-performance materials and HydroCharge™ Sub Micron filter technology, we achieve a higher filtration efficiency (3x More Protection*) while maintaining optimal breathability and comfort (+50% Breathability*). The mask also features Ultra Soft Ear Loops for comfortable extended wear.

* Compared to normal mask

We recommend for those with smaller face size to try on our latest SLIM FIT specification that could provide a better fit according to your needs & preferences.

Place thumb on ear and stretch index finger to touch nose bridge. Match the length to the recommended suggestion below: 

HydroChargeTM Slim Fit Surgical Face Mask is now available in Onyx Black, Oxford Blue, Coral Green & Cotton Pink

MEDICOS Guarantee: Should you receive a defective product, we will gladly refund or replace it for you, FREE of charge. 

This assurance is our commitment to maintaining the utmost standards of protection and quality for our customers. Kindly reach out to care@medicos.com.my, our dedicated Customer Care Team is ready to assist you.

 

*Terms and Conditions apply

*Relevant evidence may be requested to validate claims, ensuring continuous improvements to prevent similar defects in the future.

M99 is MEDICOS 5-ply single use respirator range. Designed and tested with NIOSH Malaysia to deliver 99% filtration efficiency. It also offers the best in class for breathability & comfort. Powered by HydroChargeTM, MEDICOS best-engineered filter to date.

The HydroCharge™ Surgical Face Mask represents our latest advancement in technology, materials, and engineering. Using hydro electret technology, HydroCharge™ embeds electrostatic charges onto our Sub Micron filter, enhancing its ability to trap harmful viruses, bacteria, and particles effectively. With a unique combination of high-performance materials and HydroCharge™ Sub Micron filter technology, we achieve a higher filtration efficiency (3x More Protection*) while maintaining optimal breathability and comfort (+50% Breathability*). The mask also features Ultra Soft Ear Loops for comfortable extended wear.

* Compared to normal mask

The M99 PRO, NEO, and FLIP masks are all made with our advanced Silk-Touch and Cotton-Touch materials, and are powered by HydroCharge™ filter for increased breathability (+50%) and better protection (3x)*. 

The main difference lies in each mask's shape and earloops, to cater to various style preferences and sizing needs. PRO comes with Adjustable Earloops. NEO and FLIP comes with soft comfort earloops, while FLIP features an aerodynamic 3-D design.

We encourage customers to try out all our M99 options to find the one that suits their style, fit, and requirements best.

*Compared to normal mask

The M99 FLIP is designed with stylish aerodynamic fit & comfort loops. 

M99 FLIP is now available in Black, Sand Grey, Mocha Brown, Fiery Berry, Lavendar Purple, Wanderlust Green, Coral Pink

MEDICOS Guarantee: Should you receive a defective product, we will gladly refund or replace it for you, FREE of charge. 

This assurance is our commitment to maintaining the utmost standards of protection and quality for our customers. Kindly reach out to care@medicos.com.my, our dedicated Customer Care Team is ready to assist you.

 

*Terms and Conditions apply

*Relevant evidence may be requested to validate claims, ensuring continuous improvements to prevent similar defects in the future.

M99 is MEDICOS 5-ply single use respirator range. Designed and tested with NIOSH Malaysia to deliver 99% filtration efficiency. It also offers the best in class for breathability & comfort. Powered by HydroChargeTM, MEDICOS best-engineered filter to date.

The HydroCharge™ Surgical Face Mask represents our latest advancement in technology, materials, and engineering. Using hydro electret technology, HydroCharge™ embeds electrostatic charges onto our Sub Micron filter, enhancing its ability to trap harmful viruses, bacteria, and particles effectively. With a unique combination of high-performance materials and HydroCharge™ Sub Micron filter technology, we achieve a higher filtration efficiency (3x More Protection*) while maintaining optimal breathability and comfort (+50% Breathability*). The mask also features Ultra Soft Ear Loops for comfortable extended wear.

* Compared to normal mask

M99 Junior is now available in White, Coral Pink & Midnight Blue

MEDICOS Guarantee: Should you receive a defective product, we will gladly refund or replace it for you, FREE of charge. 

This assurance is our commitment to maintaining the utmost standards of protection and quality for our customers. Kindly reach out to care@medicos.com.my, our dedicated Customer Care Team is ready to assist you.

 

*Terms and Conditions apply

*Relevant evidence may be requested to validate claims, ensuring continuous improvements to prevent similar defects in the future.

M99 is MEDICOS 5-ply single use respirator range. Designed and tested with NIOSH Malaysia to deliver 99% filtration efficiency. It also offers the best in class for breathability & comfort. Powered by HydroChargeTM, MEDICOS best-engineered filter to date.

The HydroCharge™ Surgical Face Mask represents our latest advancement in technology, materials, and engineering. Using hydro electret technology, HydroCharge™ embeds electrostatic charges onto our Sub Micron filter, enhancing its ability to trap harmful viruses, bacteria, and particles effectively. With a unique combination of high-performance materials and HydroCharge™ Sub Micron filter technology, we achieve a higher filtration efficiency (3x More Protection*) while maintaining optimal breathability and comfort (+50% Breathability*). The mask also features Ultra Soft Ear Loops for comfortable extended wear.

* Compared to normal mask

The M99 PRO, NEO, and FLIP masks are all made with our advanced Silk-Touch and Cotton-Touch materials, and are powered by HydroCharge™ filter for increased breathability (+50%) and better protection (3x)*. 

The main difference lies in each mask's shape and earloops, to cater to various style preferences and sizing needs. PRO comes with Adjustable Earloops. NEO and FLIP comes with soft comfort earloops, while FLIP features an aerodynamic 3-D design.

We encourage customers to try out all our M99 options to find the one that suits their style, fit, and requirements best.

*Compared to normal mask

The M99 NEO is designed with long wearing in mind. With more lip space & comfort loops, it eliminates discomfort over long hours of masking.

M99 NEO is now available in Black, White, Coral Pink, Lavendar Purple, Hazel Brown, Olive Green, Caribbean Teal & Wanderlust Green

MEDICOS Guarantee: Should you receive a defective product, we will gladly refund or replace it for you, FREE of charge. 

This assurance is our commitment to maintaining the utmost standards of protection and quality for our customers. Kindly reach out to care@medicos.com.my, our dedicated Customer Care Team is ready to assist you.

 

*Terms and Conditions apply

*Relevant evidence may be requested to validate claims, ensuring continuous improvements to prevent similar defects in the future.

M99 is MEDICOS 5-ply single use respirator range. Designed and tested with NIOSH Malaysia to deliver 99% filtration efficiency. It also offers the best in class for breathability & comfort. Powered by HydroChargeTM, MEDICOS best-engineered filter to date.

The HydroCharge™ Surgical Face Mask represents our latest advancement in technology, materials, and engineering. Using hydro electret technology, HydroCharge™ embeds electrostatic charges onto our Sub Micron filter, enhancing its ability to trap harmful viruses, bacteria, and particles effectively. With a unique combination of high-performance materials and HydroCharge™ Sub Micron filter technology, we achieve a higher filtration efficiency (3x More Protection*) while maintaining optimal breathability and comfort (+50% Breathability*). The mask also features Ultra Soft Ear Loops for comfortable extended wear.

* Compared to normal mask

The M99 PRO, NEO, and FLIP masks are all made with our advanced Silk-Touch and Cotton-Touch materials, and are powered by HydroCharge™ filter for increased breathability (+50%) and better protection (3x)*. 

The main difference lies in each mask's shape and earloops, to cater to various style preferences and sizing needs. PRO comes with Adjustable Earloops. NEO and FLIP comes with soft comfort earloops, while FLIP features an aerodynamic 3-D design.

We encourage customers to try out all our M99 options to find the one that suits their style, fit, and requirements best.

*Compared to normal mask

The M99 PRO is designed with customizability in mind, with adjustable earloops to fit any face size and shape. M99 PRO is suitable for individuals with unique face shapes that struggle with conventional mask sizings. 

M99 PRO is now available in Black, White, Cool Grey, Dusty Rose & Midnight Blue

MEDICOS Guarantee: Should you receive a defective product, we will gladly refund or replace it for you, FREE of charge. 

This assurance is our commitment to maintaining the utmost standards of protection and quality for our customers. Kindly reach out to care@medicos.com.my, our dedicated Customer Care Team is ready to assist you.

 

*Terms and Conditions apply

*Relevant evidence may be requested to validate claims, ensuring continuous improvements to prevent similar defects in the future.

If you have received defective, damaged, or incorrect products, please contact us for assistance at care@medicos.com.my within 30 days of your order's purchase date. After 30 days we are unable to guarantee a return, refund, or replacement to remediate the order issue you experienced.

Customers will be required to pre-pay the return or refund shipping unless it is a manufacturing defect. Once the order issue is confirmed, refund will be processed via original payment method.

All orders that have been fulfilled and shipped cannot be canceled. 

Orders that have not been fulfilled can still be canceled but a 5% processing fee will be charged. Refund will take approximately 1-3 working days to process.

Please allow 1-3 business days for your order to be processed prior to shipping. Once your order is shipped, it should arrive within the estimated shipping time frames below:


West Malaysia: 3-5 Working Days
Below RM150 | RM8 Shipping fee |
Above RM150 | Free Shipping |


East Malaysia: 7-14 Working Days
0-1kg | RM15 Shipping fee |
1-2kg | RM20 Shipping fee |
2-3kg | RM30 Shipping fee |
3-4kg | RM35 Shipping fee |
4-5kg | RM45 Shipping fee |
5-6kg | RM50 Shipping fee |

Currently, we only ship to addresses within Malaysia.

If you have yet to receive your package after exceeding the stipulated time, please email us at care@medicos.com.my for us to assist with the investigation.

NOTE: Be sure to check around for your package; some carriers may leave packages around your vicinity or perhaps someone, like your neighbors or an Apartment Office Manager, may have accepted the delivery on your behalf.

You can get your receipt/invoice through a link in your order confirmation email.

XÙ HydroCharge™ Surgical Face Mask is MEDICOS 3ply surgical face mask that is made from 40% XÙ Natural EcoFiber. Powered by HydroCharge™, MEDICOS best-engineered filter to date.

XÙ Natural EcoFiber material is made from natural wood pulp fiber blended with binding agents to form a sturdy fabric stronger than paper. This naturally derived material makes it hypoallergenic and gentle toward sensitive skin.

It is not recyclable however up to 40% of XÙ HydroCharge™ Surgical Face Mask is made from XÙ Natural EcoFiber which can biodegrade over time under landfill conditions, thus reducing the carbon footprint towards the environment.

XÙ Mask is made of 40% natural EcoFiber which can biodegrade over time. It is the lightest surgical face mask that can deliver 99% filtration efficiency, 55% better breathability & filters up to PM 0.1 fine particles.

XÙ Mask is currently available in one regular size (175mm) and one color (Stone Blue).

MEDICOS Guarantee: Should you receive a defective product, we will gladly refund or replace it for you, FREE of charge. 

This assurance is our commitment to maintaining the utmost standards of protection and quality for our customers. Kindly reach out to care@medicos.com.my, our dedicated Customer Care Team is ready to assist you.

 

*Terms and Conditions apply

*Relevant evidence may be requested to validate claims, ensuring continuous improvements to prevent similar defects in the future.

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